Damaged Baggage

• Report damaged baggage to the Baggage Service Office before leaving the arrival station. A competent employee will assess the damage and create a damage file.

Alternatively, you can use the self-service option:

• Fill out the claim form via this link: Saudia Airlines - Main Menu. or scan the QR code and complete the required information. Ensure this is done within 48 hours to create your claim number and include the following:
  • Your full name (with correct spelling), any other name on the bag, permanent and temporary contact information, and any other relevant details.
  • The brand of the baggage (e.g., Samsonite, Delsey, American Tourister, etc.).
• If available, an alternative bag will be provided. If not, submit a compensation request by completing the Baggage Claim Form within 7 days of the Damage Report.

Saudia’s liability

Saudia’s liability is limited to SDR 1,519 unless a higher value was declared and additional fees were paid during check-in. Saudia is not liable for:

• Damage to unchecked (carry-on) baggage unless caused by Saudia’s negligence.
• Pre-existing defects, poor quality of the baggage, or minor scratches.
• Personal items left behind by guests.
• Bag tagged with Limited Release Tag (LRT)
• Bag delayed due to prohibited items

Compensation for Damaged Baggage

• Total Damage
  • Compensation is based on the purchase receipt, actual market value, or a similar brand.
• Major Damage
  • Saudia will provide a replacement bag or offer negotiated compensation.

Important Notes

• If it happens that your baggage is not traced and you need to travel to another destination, you may contact our Baggage Services staff at that point for further handling and information that you may need.
• Please make sure that you have the Saudia Baggage Services contact information, compensation file references, and documents for further queries.
• In case of loss of baggage contents, Saudia is not liable for compensation.