Damaged Baggage

• Report damaged baggage to the Baggage Service Office before leaving the arrival station.
• A competent employee will assess the damage and create a damage file.
• If available, an alternative bag will be provided. If not, submit a compensation request by completing the Baggage Claim Form within 7 days of the Damage Report.

Alternatively, you can use the self-service option:

• Fill out the claim form via this link: Saudia Airlines - Main Menu. Ensure this is done within 48 hours to create your claim number and include the following:
  • Your full name (with correct spelling), any other name on the bag, permanent and temporary contact information, and any other relevant details.
  • The brand of the baggage (e.g., Samsonite, Delsey, American Tourister, etc.).
• Or scan the QR code below and complete the required information.

Saudia’s liability is limited to SDR 1,519 unless a higher value was declared and additional fees were paid during check-in. Saudia is not liable for:

• Damage to unchecked (carry-on) baggage unless caused by Saudia’s negligence.
• Pre-existing defects, poor quality of the baggage, or minor scratches.
• Personal items left behind by guests.

Compensation for Damaged Baggage

• Total Damage
  • Compensation is based on the purchase receipt, actual market value, or a similar brand.
• Major Damage
  • Saudia will provide a replacement bag or offer negotiated compensation.

Important Notes

• Please make sure that you have the Saudia Baggage Services contact numbers, claim file references, and documents for further queries.
• If it happens that your baggage is not traced and you need to travel to another destination, you may contact our Baggage Services staff at that point for further handling and information that you may need.
• In case of loss of baggage contents, Saudia is not liable for compensation.