Cookie Policy
What are cookies?
Like most websites, SAUDIA websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.
Information collected
Some cookies collect information about browsing and purchasing behaviour when you access this website with the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We don’t use cookies to collect or record information on your name, address or other contact details. SAUDIA can use cookies to monitor your browsing and purchasing behaviour.
How are cookies managed?
The cookies stored on your computer or other devices when you access our websites are designed by:
- SAUDIA, or on behalf of and subsidiaries of SAUDIA, and are necessary to let you make purchases on our website;
- Third parties who participate with us in marketing programmes; and
- Third parties who broadcast web banner advertisements on behalf of SAUDIA.
What are cookies used for?
SAUDIA uses cookies on the website for the following purposes:
Technical
Cookies are used for technical reasons to enable the efficient working of the website to:
- balance website traffic to ensure our customers receive a consistent and reliable service
- limit traffic to key parts of the website in order to maintain performance levels
- store your acceptance of the Privacy Policy, cookies policy and website terms and conditions, without which access is not granted to our website
Ease of Use
Cookies are used to enhance the ease of use of our website for customers. For example, to:
- remember your language and country of choice and presenting relevant content
- keep track of customers’ loyalty number when you have logged in
- remember your selected departure airport when booking a flight
Tracking
Cookies are used to gather statistics on how visitors use our site, to:
- gather feedback on customer satisfaction through our website survey
- gain insight into how visitors use the website so that we can make improvements to its usability
Marketing
Cookies are used to enable us to present appropriate messages to you, to:
- allow our website to serve up different versions of a page for marketing purposes
- control invitations on the website for instant credit card offers
- allow third parties to display appropriate advertising and to track its effectiveness
- display messages which offer a selection of products based on what you're viewing on the website, which are presented to you by our agency when you visit other selected websites.
Please note though, that if you delete your cookie, we'll no longer know that you've opted out, so the banners from our third-party will reappear when you visit other selected websites.
For more details on the cookies that operate on our website please go to More information about cookies used on www.saudia.com.
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:
For Microsoft Internet Explorer:
- Choose the menu “tools” then “Internet Options”
- Click on the “privacy” tab
- Select the setting the appropriate setting
For Google Chrome:
- Choose Settings> Advanced
- Under "Privacy and security," click “Content settings”.
- Click “Cookies”
For Safari:
- Choose Preferences > Privacy
- Click on “Remove all Website Data”
For Mozilla Firefox:
- Choose the menu “tools” then “Options”
- Click on the icon “privacy”
- Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
- Choose the menu Files”> “Preferences”
- Privacy
Microsoft Edge:
- Click on the actions menu (three dots tope left hand corner).
- Select Settings.
- Click on View advanced settings.
- Click on the drop down arrow
- Select ‘Block all Cookies’, ‘Block Only Third Party Cookies’ or Don’t Block Cookies’ as preferred.
What happens if I disable cookies?
This depends on which cookies you disable, but the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you won’t be able to complete a purchase on our sites.
More information about cookies
This table details some examples of the different cookies that our Platforms use. The table sets out information explaining the purpose of these cookies and where applicable, includes links to further information that may be of use.
| Type | Cookie Name | Expiration | Purpose |
|---|---|---|---|
| Analytics | _ga_LVNZGXXWMB | 2 years | These cookies enhance user experience by improving security, personalization, and tracking. They assign unique identifiers, track sessions, store campaign data, and support tools like Google Optimize and Sitecore. They remember preferences, protect data, and deliver personalized ads. Some manage consent, check compatibility, and offer options to opt out of tracking. |
| _gat | 1 minute | ||
| gac_gb<container-id></container-id> | 90 days | ||
| utm cookies (e.g., _utma, _utmb, _utmc, _utmz, _utmv) | Varies (e.g., _utma - 2 years, _utmz - 6 months). | ||
| PREF | 2 years. | ||
| SID and HSID | 2 years. | ||
| _cs_id | 13 months fixed | ||
| _cs_c | 13 months renewed on uonimyzed consent command | ||
| _cs_cvars | session | ||
| _cs_ex | 30 days renewed on tag execution | ||
| _cs_optout | 13 months fixed | ||
| _cs_t | Immediately removed | ||
| _cs_same_site | Immediately removed | ||
| _cs_root-domain | Immediately removed | ||
| bid_{clientKey} | stored for the duration of the session. | ||
| bx_bucket_number | stored for the duration of the session. | ||
| bx_guest_ref | stored for the duration of the session. | ||
| _hp2_id.APP_ID | 13 months | ||
| _hp2_ses_props.APP_ID | 30 minutes | ||
| _hp2_props.APP_ID | 13 months | ||
| _hp5_meta.APP_ID | 13 months | ||
| _hp5_event_props.APP_ID | 13 months | ||
| _hp2_hld. | Should not persist | ||
| userty.core.p.app_id_hash* | 2 years | ||
| userty.core.s.app_id_hash* | Current session | ||
| Functional | CountryInfoId | Session duration | These cookies manage user consent, store country-specific preferences, and determine the user's GeoIP location to customize content, language, and navigation. They influence elements like the "Book Trip" component and flight menu tabs. Cookies also retain language preferences, manage privacy consent, and ensure a seamless experience during redirects to SXA pages. |
| country | Session duration | ||
| userCountryMarket | Session duration | ||
| CountryInfo | Session duration | ||
| CountryName | Session duration | ||
| ourServicesClicked | Expires immediately | ||
| saudiairlines#lang | Session duration | ||
| lang | Session duration | ||
| privacy-notification | Expires immediately | ||
| saudiawebapp#lang | Expires immediately | ||
| Google Ads Marketing | __gsas | 3 months | These Cookies deliver personalized ads and track user behavior to optimize ad campaigns and help safeguard user data, prevent fraud, and secure login systems. Additionally gather data on user interactions, such as session duration and site navigation, to improve site performance and user experience. Moreover ensure essential site features, like language preferences and session management, work smoothly. Together, these cookies enhance site personalization, security, and performance, tailoring the experience to each user while ensuring compliance with privacy standards. |
| __eoi | 6 months | ||
| __gpi | 13 months | ||
| __gpi_optout | 13 months | ||
| NID | 6 months | ||
| DSID | 2 weeks | ||
| test_cookie | 15 minutes | ||
| id | OPT_OUT: fixed expiration (year 2030/11/09), non-OPT_OUT: 13 months EEA UK / 24 months elsewhere | ||
| __gads | 13 months | ||
| GED_PLAYLIST_ACTIVITY | Session | ||
| ACLK_DATA | 5 minutes | ||
| receive-cookie-deprecation | 6 months | ||
| pm_sess | 30 minutes | ||
| pm_sess_NNN | 30 minutes | ||
| aboutads_sessNNN | 30 minutes | ||
| FPAU | 90 days | ||
| ANID* | 13 months EEA UK / 24 months elsewhere | ||
| AID* | 13 months EEA UK / 540 days elsewhere | ||
| ar_debug | 90 days | ||
| IDE | 13 months EEA UK / 24 months elsewhere | ||
| TAID* | 14 days | ||
| FPGCLDC | 90 days | ||
| _gcl_dc | 90 days | ||
| _gcl_au | 90 days | ||
| FLC | 10 seconds | ||
| RUL | 12 months | ||
| FCCDCF | 13 months | ||
| FCNEC | 365 days | ||
| FPGCLAW | 90 days | ||
| FPGCLGB | 90 days | ||
| FPGSID | 90 days | ||
| _gcl_gb | 90 days | ||
| _gac_gb_ |
90 days | ||
| _gcl_aw | 90 days | ||
| GCL_AW_P | 90 days | ||
| _gcl_gs | 90 days | ||
| _gcl_ag | 90 days | ||
| 1P_JAR* | 30 days | ||
| Conversion | 90 days | ||
| YSC | Session | ||
| VISITOR_INFO1_LIVE | 180 days | ||
| VISITOR_INFO1_LIVE__k | 180 days | ||
| VISITOR_INFO1_LIVE__default | 180 days | ||
| FPLC | 20 hours | ||
| _ga | 2 years | ||
| _gac_ |
90 days | ||
| _gid | 24 hours | ||
| _gat[_ |
1 minute | ||
| __utma | 2 years | ||
| __utmb | 30 minutes | ||
| __utmc | Session | ||
| __utmt | 10 minutes | ||
| __utmz | 6 months | ||
| __utmv | 2 years | ||
| AMP_TOKEN | 30 seconds to 1 year | ||
| FPID | 2 years | ||
| GA_OPT_OUT | 10 Nov 2030 (all cookies) | ||
| _ga_ |
2 years | ||
| _dc_gtm_<property-id></property-id> | 1 minute | ||
| _gaexp | Set by customer; max of 93 days | ||
| _gaexp_rc | 10 seconds | ||
| _opt_awcid | 24 hours | ||
| _opt_awmid | 24 hours | ||
| _opt_awgid | 24 hours | ||
| _opt_awkid | 24 hours | ||
| _opt_utmc | 24 hours | ||
| _gcl_gf | 90 days | ||
| _gcl_ha | 90 days | ||
| PAIDCONTENT | 30 days | ||
| _opt_expid | 10 seconds | ||
| APC | 6 months | ||
| Marketing | _twq | 60 days | These cookies track user behavior for advertising across platforms like Twitter, TikTok, Facebook, and Snapchat, optimizing campaigns through retargeting and conversions. They also enhance user experience on the airline website, assist with bookings for billing, and ensure GDPR compliance. |
| _ttp | 13 months | ||
| _fbp | 90 days | ||
| _pintrk | 60 Days | ||
| _scid | 1 year | ||
| mc_tansel | 30 days | ||
| mc_hid | 30 days | ||
| airTRFX_cookies | 400 days | ||
| Security | CONSENT | 20 years | Stores the user's cookie consent preferences to comply with GDPR and other privacy regulations |