You can add family members by clicking on manage family List --> Add Member and provide required details.The details will be verified and if it is part of the family then the member will be added family list.

Within 72 hours form verifying your account, you will receive an Exchange Notice to your email with Voucher ID and PIN. 
Click on "Add Voucher (Starts with 115)" in GovClick to add the details.

Click on Saudia.com/Gov to access GovClick webpage.
Alternatively, You can click on "Book and Manage" in Saudia.com Homepage, and then choose "Government Tickets (GovClick)"

You can go to Manage Booking in GovClick webpage and proceed with the option "Cancel trip".
The tickets issued using GovClick will be refunded back to your wallet directly.
The tickets issued though Government Travel Order will be transferred to a voucher starts with 115 which you can add to your wallet later.

You can register and create your wallet using your Alfursan ID by visiting Saudia.com/Gov

The tickets purchased using GovClick can be refunded immediately to your wallet.
The tickets issued though Government Travel Order within 10 days.
(Ticket eligibility for refund is based on Saudia's policy)

In case of profile verification failure, please go to https://alfursan.saudia.com/en and update the required details in your AlFursan account.

The EMDs with correct document details will be transferred to your account within 72 hour form verifying your profile on GovClick page. If any of the EMD is not added you can call the Contact Center 920000488, or contact the email GovClick@Saudia.com

You can click on "forgot password" and provide the required details to reset the password

Once You log into Saudia account, you will need to validate your profile through OTP received on Absher registered phone number, then you can start adding vouchers to your wallet.
The mobile number has to be the same on Absher, and registered with you name and ID in the telephone operating company

Please call the Contact Center 920000488, or contact the email GovClick@Saudia.com

Only Adults can create there own wallet, 18 years old and above.

No, only one mobile number can be used to register.

Yes. Airline issuance fee of SAR 115 for domestic flights & SAR 150 for international flights is applied. 

Yes, You can collect miles when purchasing a ticket using GovClick.

No. only the guest who owns the voucher can book for himself and others added in family list

No, you cannot book a ticket via travel agent using your wallet

Yes,  If your wallet balance is insufficient, you can use your Credit Card/MADA card to process the payment

No. You have to have balance in your wallet to purchase tickets at special government rates on Saudia.
Any additional amount can be paid using Credit Card/Debit Card

No, You can only use your wallet amount to issue tickets on Saudia's flights

You can rebook your flights currently by changing the dates only, If you need to change the route or the class please cancel the ticket and book a new ticket

No, wallet amount can be used to purchase tickets on Saudia's flights only. 
You can use your Credit/Mada Card to pay for ancillary.

No, The amount will be transferred to your wallet and you can use it to issue tickets at special government rates on Saudia

No, The mobile number has to be the same on Absher, and registered with you name and ID in the telephone operating company.

No, You cannot use your wallet amount in Eitmad Portal, but you can cancel the ticket though GovClick and add the amount to your wallet and use it later on Saudia's flights only.

You can use your wallet balance to book tickets for members part of your family list

For the tickets purchased using Credit Card, the amount will be refunded to back to the Credit Card.
For the tickets purchased using MADA Card, you can submit your request and provide us with your bank account details "IBAN" and the amount will be refunded to you.

The Vouchers can be added to your wallet and that balances can be used to book and issue tickets at special government rates for you and all family members added to your wallet.

You can change your number by logging to Alfursan portal https://alfursan.saudia.com/en and manage account.

The Voucher ID and Voucher PIN details will be shared in an Exchange Notice which will be sent to your email within 72 hours form verifying your account, or right after you cancel a ticket through Manage my booking.

The ticket expiry is determined using first issuance ticket expiry date for the ticket issued with a government travel order, and for the ticket issued though Wallet it's based on utilized voucher's expiry date to book the ticket.

You can click on "Add Voucher (Starts with 115)" button and enter valid voucher details and top up your wallet

No, The balance in your wallet cannot be withdrawn, returned or transferred to other accounts

No, There is no fees applied when activating the wallet

Currency SAR is support in GovClick' wallets.
When a voucher of different currency is added to the wallet then system converts the currency to SAR automatically and adds it.

You can login to Saudia using the existing account, or create an account with new email ID

It is a list of verified family members in your GovClick Wallet. 
You can use your wallet balance to book tickets for them at special government rates on Saudia.

The Voucher ID always starts with 115001, and it’s a 16-digit number.
The Wallet number always starts with 315001, and it’s a 16-digit number.

There is no min/max amount for adding vouchers to wallet.

You can check your balance, transaction details at any time using view wallet option

Yes, Voucher valid for 365 days from original ticket's issuance date*
*Ticket issued before 14 May 2023 are valid for 3 years from the date of issuance.

The vouchers can be retrieved by searching your email box for the Exchange Notice.
Or you can call the Contact Center 920000488, or contact the email GovClick@Saudia.com