• What is the provided discount for people with disabilities?

    The discount rate varies depending on the automatic pricing.

    Discount on Saudi domestic and international flights on all classes, according to the eligibility of the beneficiary guest.

  • How can I benefit from the discount to people with disabilities through the website?

    You can do this by visiting saudia.com and navigate to the people with disabilities page and enter the national identity number, date of birth or residence number and expiry date, in order to verify the eligibility of the guest.

  • How can I benefit from the discount to people with disabilities through the website?

    You can do this by visiting saudia.com and navigate to the people with disabilities page and enter the national identity number, date of birth or residence number and expiry date, in order to verify the eligibility of the guest.

  • What are the conditions for applying for the service of reducing passenger fares for persons with disabilities and their companions?

    The beneficiary must be alive at the time of applying for the service.

    This service is available to both Saudi citizens and residents.

    The beneficiary must be registered in the social welfare system and have a qualifying and updated disability(s) in his profile.

  • What are the payment methods that guests with disabilities can use to purchase tickets through the website?

    The available payment methods are SADAD service, credit cards, Visa, MasterCard and American Express.

  • What are the services available to Saudia guests with disabilities on the Saudia website?

    The site provides reservation services, issuance of tickets, baggage purchase, selection and purchase of seats, purchase of Wi-Fi vouchers, in addition to inquiring about flight times, issuing boarding passes, retrieving tickets and amending reservations.

  • What can the applicant do if he is not registered as a beneficiary in the welfare system?

    A profile must be created for the beneficiary through the e-services portal of the Ministry of Human Resources and Social Development, after which a request for a disability assessment service can be made through the link "https://eservices.mlsd.gov.sa" for Reducing passenger fares.

  • What are the services available to Saudia guests with disabilities on the Saudia website?

    The site provides reservation services, issuance of tickets, baggage purchase, selection and purchase of seats, purchase of Wi-Fi vouchers, in addition to inquiring about flight times, issuing boarding passes, retrieving tickets and amending reservations.

  • What can the applicant do if there is no disability/disabilities due to him in his profile?
    A request for a disability assessment must be submitted through the electronic services website of the Ministry of Human Resources and Social Development through the link https://eservices.mlsd.gov.sa. The disability of the beneficiary has been classified from the due disabilities. After that, the applicant can request a reduction in fares.
  • What is the integrated service between Saudi Airlines and the Ministry of Human Resources and Social Development to provide discounts for people with disabilities and their companions?

    It is an integrated service that saves effort and time for people with disabilities, by benefiting from the discounts that provided for them directly through SAUDIA’s website, according to the terms and conditions.

  • Who is the target group of the integrated service between Saudi Airlines and the Ministry of Human Resources and Social Development?

    Persons with disabilities who are registered in Ministry of Human Resources and Social Development and their companions.

  • Is it allowed for a guest with disability who uses a wheelchair to travel alone without a companion on a SAUDIA flight?

    Yes, a guest with disability on a wheelchair can travel alone if the following conditions are met:

    • If the service is booked in advance after booking confirmation (48 hours before the scheduled trip).
    • If the guest is able to serve himself/herself on the flight (e.g. going to the bathroom, eating alone, following the safety directions).
    • The guest must arrive two hours before the scheduled flight.
    • In some cases, a medical report is required to make sure that the guest can travel without a companion.

    Please contact us for more details about the Terms and Conditions.

  • Are there any steps to follow upon arrival at the airport after requesting wheelchair service in advance?
    To provide wheelchair service proper way to those requesting the service in advance, we would like to visit the link Travelling for people with a disability (saudia.com).